The University has a Student Ombuds Office. 

All students who wish to complain about any behaviour violating the university regulations and the rights and duties of students at Politecnico (please go to Regulations section – in Italian only) may contact the Ombudsman. 

The Ombudsman: 

• acts after a non-anonymous (signed) complaint is made;
• carries out an adequate investigation into the matter and tries to solve it; if no settlement is possible, depending on the nature of the problem, the Ombudsman will inform:
  – the Coordinator of the Study Programme Board;
  – the Dean of the School;
  – the Chairman of the Joint Committee Teachers-Students;
  – the Rector;
  – the Student Representatives in the Academic Senate. 
• protects the student against any reprisal; 
• informs the complainant and the Student Representatives of the outcome of the inquiry. 

Students may contact the Ombudsman: 

• by going to the Ombuds office; 
• by mail (only signed letters are acceptable);
• by e-mail (only signed e-mails are acceptable); 
• over the telephone.

The Ombudsman is prof. Gerardus Janszen 
Department of Aerospace Science and Technology
Via La Masa 34 (Bovisa Campus), Milano
phone: +39 02.2399.8366 
e-mail: difensoredeglistudenti@polimi.it